An online booking is made in four steps:
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Add to the cart the service you want to book. Once you are in the service you want to book, you must select the date and time when you want to make it in the calendar and the respective number of people. You can add to the shopping cart as many services as you want.
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Check your booking summary. Once in the shopping cart, you will be able to verify that all services are added on the correct dates and times. In this step, we will indicate to you if it is necessary to pay the total or just an advance of the total price of the services to make the booking.
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Complete the information related to the passengers. Then, we will ask you to indicate who will use the services (by filling in the name, last name, identification number, and nationality of the passenger) and, if it is necessary, information about accommodation and flights.
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Pay your reservation online. Once you select the payment method, you will be redirected to the respective payment website. In case the payment is successful, you will return to our website where you will find a summary of your purchase; at the same time, we will send you the corresponding confirmation e-mail, with all your itinerary details.
An online booking is made in four steps:
-
Add to the cart the service you want to book. Once you are in the service you want to book, you must select the date and time when you want to make it in the calendar and the respective number of people. You can add to the shopping cart as many services as you want.
-
Check your booking summary. Once in the shopping cart, you will be able to verify that all services are added on the correct dates and times. In this step, we will indicate to you if it is necessary to pay the total or just an advance of the total price of the services to make the booking.
-
Complete the information related to the passengers. Then, we will ask you to indicate who will use the services (by filling in the name, last name, identification number, and nationality of the passenger) and, if it is necessary, information about accommodation and flights.
-
Pay your reservation online. Once you select the payment method, you will be redirected to the respective payment website. In case the payment is successful, you will return to our website where you will find a summary of your purchase; at the same time, we will send you the corresponding confirmation e-mail, with all your itinerary details.
Tour terms & conditions
Check our terms and conditions before making use of the services offered on our website.
PRIVATE TOURS
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All our tours are private. This means that your group will not share the tour with other people.
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Pre and post-tour transfers from and to the hotel are included in the price.
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Airport transfers are not included in the price
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Rapa Nui National park ticket is not included in the price.
Force majeure
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If we are unable to perform tours due to unpredictable events 50% of the tour cost will be refunded. This includes very bad weather, airplane delays, etc.
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If we are unable to perform the tour for any other reason other you will be refunded a full 100% of the tour cost.
Cancellation
If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour. We will refund an amount depending on the remaining days left until the start of your tour.
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More than 30 days: 100% refund.
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29 - 10 days: 50% refund.
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Less than 10 days: 25% refund.
SHORE EXCURSIONS
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All our tours are shared group tours. This means that you will be sharing your group with a max of 8 people.
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Rapa Nui National park ticket is not included in the price.
Force majeure
-
If we are unable to perform tours due to unpredictable events 50% of the tour cost will be refunded. This includes very bad weather, airplane delays, etc.
-
If we are unable to perform the tour for any other reason other you will be refunded a full 100% of the tour cost.
Cancellation
If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour. We will refund an amount depending on the remaining days left until the start of your tour.
-
More than 30 days: 100% refund.
-
29 - 10 days: 50% refund.
-
Less than 10 days: 25% refund.