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Tour terms & conditions

Check our terms and conditions before making use of the services offered on our website.

PRIVATE TOURS

  • All our tours are private. This means that your group will not share the tour with other people.

  • Pre and post-tour transfers from and to the hotel are included in the price.

  • Airport transfers are not included in the price

  • Rapa Nui National park ticket is not included in the price. 

 

Force majeure

  • If we are unable to perform tours due to unpredictable events 50% of the tour cost will be refunded. This includes very bad weather, airplane delays, etc.

  • If we are unable to perform the tour for any other reason other you will be refunded a full 100% of the tour cost.

Cancellation

If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour. We will refund an amount depending on the remaining days left until the start of your tour.

  • More than 30 days: 100% refund.

  • 29 - 10 days: 50% refund.

  • Less than 10 days: 25% refund.

SHORE EXCURSIONS

  • All our tours are shared group tours. This means that you will be sharing your group with a max of 8 people.

  • Rapa Nui National park ticket is not included in the price. 

 

Force majeure

  • If we are unable to perform tours due to unpredictable events 50% of the tour cost will be refunded. This includes very bad weather, airplane delays, etc.

  • If we are unable to perform the tour for any other reason other you will be refunded a full 100% of the tour cost.

Cancellation

If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour. We will refund an amount depending on the remaining days left until the start of your tour.

  • More than 30 days: 100% refund.

  • 29 - 10 days: 50% refund.

  • Less than 10 days: 25% refund.