Plan the perfect shore excursion with us
FREQUENTLY ASKED QUESTIONS
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Send us an email or fill our contact form requesting your seats for the excursion desired. A Paypal link will be sent to your email account asking for the full amount of the tours requested. Once the payment is made you will receive a detailed voucher of our cruise excursion.
We recommend reserving your tour as far in advance as possible as seats are limited and run out fast.
If your cruise ship does not visit the port due to bad weather or makes other changes that do not allow you to attend the booked excursion we will guarantee you a 50% refund of the total price of the excursion. The 50% will be considered to pay car rental, tour guides, etc.
If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour. Penalties
- Cancellation fee of 50.0% is charged if cancelled 30 day(s) or less before the event
- Cancellation fee of 100.0% is charged if cancelled 90 day(s) or less before the event.
We will be at the pier even before the time the first tender arrives. We will be waiting for you at the docking area with a sign with your name on it. Once the group is gathered we will start our tour. After the tour we will return you to the pier to take you back to the tender area before the ship leaves the dock.
National Park is available by the pier and it is charged by the Park Rangers. The value of this ticket is 80 USD per person and is not included in the cost of the tour. This ticket is payable only in cash. Please consider that only good condition bill will be accepted. Please keep your ticket with you all the time as it will be required at the visitation sites.
Tours includes private transport, private guide. Food is not included in the price. However they are some places like Anakena and Rano Raraku were you can have a small snack. We recommend to bring small cash with you.