Terms & Conditions

Cancellation Policies

PRIVATE TOURS

Pick up location

All our tours are private tours using private car, mini-van or van, depending on number of passengers

National Park and food are not included

  • Rapa Nui National Park Ticket available upon arrival at Maraveri Airport. 
  • We recommend to bring some cash to buy a snack at Rano Raraku or Anakena. You can also bring your own sanack.

Cancellation policy

  • We will charge a cancellation fee of 75% if booking is cancelled 10 days or less before event.
  • We will charge a cancellation fee of 50% if booking is cancelled 30 days or less before event.
  • We will charge a cancellation fee of 0% if booking is cancelled 60 days or less before event  

Refund policy

A 50% of the tour cost will be refunded due to bad weather or other unexpected event.

 

SHORE EXCURSIONS

Inclusion / Exclusions

  • Tours includes private transport from/to port, 
  • English / spanish private guide.
  • Food is not included in the price

National park ticket

National Park is available by the pier and it is charged by the Park Rangers. The value of this ticket is  80 USD per person and is not included in the cost of the tour. This ticket is payable only in cash. Please consider that only good condition bills will be accepted. Keep your ticket with you all the time as it will be required at the visitation sites. 

Ship doesn’t make into port

If your cruise ship does not visit the port due to bad weather or makes other changes that do not allow you to attend the booked excursion we will guarantee you a  50% refund of the total price of the excursion (Transactions fees paid by the customer) The 50% will be considered to pay car rental, tour guides, etc.

Cancellation policy

If you need to cancel a reservation please send us an email with your name indicating you want to cancel the tour.

  • Cancellation fee of 50.0% is charged if cancelled 30 day(s) or less before the event
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